Shipping and Returns

Shipping Policy
  • Actual shipping charges are calculated at time of shipping.
  • We don’t charge your credit card until the end of our business day. This allows us to clarify or update your order if necessary.
  • For standard part orders the maximum charge is $10.75. If the carrier charges less, we charge you less. If they charge more, we pay the difference.
  • Because of the size or weight of large jet pumps & motors, the shipping rate is $35.
  • Plumbing hose, cabinet trim and panels will be charged at our actual shipping cost.
  • Reorders of ozone generators and Vision Sanitizing Cartridges ship freight prepaid.
  • If the parts you request are in stock, all orders received by 2 PM will ship by 4 PM the same business day. (Weekends excepted). Packages ship via either U.S. Priority Mail, UPS Ground or GLS.
  • Expedited shipping arrangements are available upon request. Please call to discuss your best options (866) 418-1840 toll free.
Return Policy
  • 8000-D19 M-Drive Upper Controls carry a 2-year warranty. All other controls and parts carry a 1-year warranty.
  • Defective parts under 90 days old:
    • Item will be replaced at no charge for part and outbound shipping.
    • Customer is responsible for shipping charges back to Easy Spa Parts.
    • For parts that not returned within 30 days, your credit card will be charged.
    • Upon return of the defective item, in good condition, your credit card will be refunded within 2 business days.
    • Parts with cut cords or cables cannot be refunded.
  • Defective parts over 90 days old:
    • Item will be replaced at no charge for part and outbound shipping.
    • Customer is responsible for shipping charges back to Easy Spa Parts.
    • For parts that not returned within 30 days, your credit card will be charged.
    • Upon return of the defective item, in good condition, your credit card will be refunded within 2 business days.
    • Parts with cut cords or cables cannot be refunded.
    -OR-
    • You can ship the defective part to Easy Spa Parts first.
    • We will ship new, replacement part within 2 business days of the receipt.
    • Customer is responsible for the shipping in both directions.
    • Parts with cut cords or cables cannot be refunded.
  • If we make a mistake on the or troubleshooting diagnosis, we will replace the parts immediately and pay all the related shipping charges.
  • Unused or barely used parts may be returned, within 45 days, for full or partial credit depending on the condition we receive them in.
    • Customer is responsible for shipping in both directions.
    • Do not install an upper control with silicone before testing them.
    • Do not cut cords or cables.
    • Credit will be issued upon return and inspection of the items in question.
  • Easy Spa Parts is not responsible for shipping costs on parts sold outside the lower 48 states.

For more information call
(866) 418-1840
Toll Free in the US